FAQ

Individual verification

How to fix passkey error 50162 on Android devices
Published on 8 Dec 2025Updated on 25 Dec 2025243
Guide to ID and selfie photos for identity verification
Published on 13 Oct 2023Updated on 3 Dec 202512,737
Why did my identity verification fail?
Published on 5 Sept 2023Updated on 17 Nov 202511,316
How do I submit my proof of address (POA)?
Published on 5 Sept 2023Updated on 17 Nov 2025832
What do I need to do when I change my country of residence?
Published on 10 Apr 2025Updated on 26 Dec 2025389
How long does it take to complete my identity verification?
Published on 5 Sept 2023Updated on 17 Nov 20256,545
How do I qualify as an Accredited Investor?
Published on 8 Apr 2025Updated on 17 Nov 20253
How do I secure my exchange account?
Published on 12 Jun 2024Updated on 17 Nov 20251,205
How do I complete the required tasks shown in the app?
Published on 3 Jul 2025Updated on 10 Jul 202530
Why am I asked to confirm my personal details again?
Published on 19 Mar 2025Updated on 15 Oct 2025124
Why did my identity verification fail?
Published on 8 Aug 2024Updated on 15 Oct 202539
Knowledge test FAQ
Published on 3 Jun 2025Updated on 1 Dec 20252
What documents are accepted as proof of sources of funds from decentralized finance?
Published on 12 Nov 2024Updated on 17 Nov 202552
How do I verify my identity with Singpass?
Published on 13 Sept 2024Updated on 17 Nov 20253
How do I verify an individual account from Mexico?
Published on 25 Sept 2023Updated on 30 Dec 2025145

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