FAQ

Getting started

A beginner's guide to identity verification
Published on Sep 25, 2023Updated on Nov 17, 20256,329
How do I make a deposit? (app)
Published on Aug 22, 2023Updated on Nov 12, 2025137,564
OKX Beginner's Guide
Published on Aug 22, 2025Updated on Nov 17, 20253
OKX Beginner's Guide
Published on Mar 20, 2023Updated on Nov 17, 20251,599
How do I link an authenticator app?
Published on Aug 29, 2023Updated on Sep 8, 202515,023
How do I make a withdrawal? (app)
Published on Aug 22, 2023Updated on Nov 17, 20255,178
Why hasn't my deposit been credited?
Published on Sep 1, 2023Updated on Nov 12, 202513,325
Why hasn't my withdrawal arrived in the account?
Published on Aug 22, 2023Updated on Nov 17, 202519,478
Do I need to pay fees for deposit and withdrawal?
Published on Jun 1, 2023Updated on Nov 12, 20255,431
What's demo trading and how do I use it?
Published on Dec 12, 2023Updated on Nov 5, 2025900
What's OKX Web3 wallet?
Published on Sep 5, 2023Updated on Nov 17, 202599,497
How do I create/import an OKX wallet?
Published on Aug 24, 2023Updated on Nov 17, 20253,637
What's a private key/seed phrase?
Published on Aug 24, 2023Updated on Oct 15, 20252,475
How do I manage my assets in my OKX wallet? (app)
Published on Sep 25, 2023Updated on Nov 17, 202516,740
What should I do if I forget my OKX wallet password?
Published on Oct 28, 2022Updated on Nov 17, 202512,404

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